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The troubleshooter section below will allow you to follow a series of questions to find answer to common problems. To begin, simply select the topic that is related to the issue or problem you are experiencing.

I cant access the videos?
Why am I being asked to download the video even if I want to watch by streaming?
Why am I getting INTERNET EXPLORER CANNOT DISPLAY THE WEBPAGE whenever I click the LOW or HIGH link on all videos?
Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license.
A problem has occurred in the digital rights management component. Contact Microsoft product support.
Security Protection Error / Secure Storage Protection error.
Windows Media Player cannot play the file. The file is either corrupt or the player does not support the format you are trying to play.
Why does the video buffer or it's choppy and appears like a slide show?
How can I improve the quality of the videos?
The source filter for this file could not be loaded.
C00D11BB: Cannot play the file. Windows Media Player cannot play the file because the specified protocol is either not supported by the Player or not supported by the server that is hosting the content.
SERVER ERROR IN "/" APPLICATION, HTTP 404, URL /ERROR PAGE
Why does the video in Windows Media Player 10 turn green or upsidedown?
How come some shows are not updated?
Why some programs don't have audio or video?
Videos cannot be downloaded completely.
The component requires you to upgrade your Security Settings.
Windows Media Player cannot play the file. If the file is located on the internet, connect to the internet. If the file is located on a removable storage card, insert the storage card.
There was a random mixture of letters displayed when I opened my media player.
The file or device that you are trying to use requires a component of Windows Media Player to be upgraded.
Security Certificate Error