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How do I cancel the auto renewal subscription?

If you wish to unsubscribe to the auto renewal feature, you can cancel your current subscription before it expires so you will no longer be billed for the next subscription period.

 

To cancel your auto renewing subscription:

 

(1) Go to the billing history page to view all your transactions

(2) Click on the product under “Items Ordered” to view the billing details for the subscription you would like to cancel.

(3) On the billing details page, click on the “Cancel Subscription” button and answer the short survey. Click on the “Cancel Subscription” button once again.

 

To verify that your active subscription has been cancelled, your subscription’s status should be marked as "cancelled" on the billing history page.

 

Cancelled subscriptions can no longer be reactivated. Should you wish to continue your subscription, just subscribe again. 

Article ID: 10031 Article Created: 04-15-2008 09:44 AMLast Modified: 06-25-2010 21:40 PM

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