If you have a broadband connection of at least 512 kbps but still have poor video quality, excessive buffering, or a total lack of video, this can be due to a lack of computer processing power or general traffic congestion on the Internet. Try not to run other applications while accessing streaming media.

Also, if you are accessing the video through a Local Area Network (LAN), you may experience excessive buffering or connectivity delays as a result of network congestion from the other users on your LAN.

Please help us check your connection to our servers by running a few test on your internet connection.

( 1 ) Please give us the title and link of the show where you are experiencing buffering.

( 2 ) Please run a speedtest on your computer by following the directions on the attached file.

( 3 ) Please run a traceroute and send us the results. To do so:

(1) Click START
(2) RUN
(3) Type cmd then press enter
(4) then at the prompt, TRACERT abscbn4.streamguys.com after the results come out, type another command: TRACERT abscbn.wmod.llnwd.net

Then copy the results and send it to us. Please click here to submit a ticket.